I have an issue after the lasts updates of Jira core and SD
This is about the issue's creation from client's mail
1 - As client, creating an issue from portal, i receive by mail the confirmation of issue creation. Link 'see the issue' has a good href pointing to good issue. clicking => redirect on show issue on portal
2 - As client, creating an issue by sending mail on repo, i receive by mail the confirmation of issue creation. Link 'see the issue' has NOT A GOOD href ! Pointing to WRONG issue. clicking => redirect on show issue on portal but no permission (that's ok).
In backoffice, searching the issue ..... i find no result, the issue was not created but the notification with wrong issue-key was sent
PS: Mail parsing for client's response looks ok but creation is not working ....
The main concern with this issue was the lack of debug info on it
----> i created a bot sending email to me on each issue create from mailHandler (servicedesk) with the key in subject (temporary and just for monitoring purpose)
----> Add some notifications' log plugin
After many full reindex the problem was still there. After some Jira upgrades the problem seems to be solved with Jira Software 8.5.3 and JIRA Service Desk 4.5.3
Good luck, this bug made me out of my mind for some time and we had to discourage ours customers to use email (without really deactivated it).
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event