Need some help with email notification in jira cloud . Whenever a issue is created a notification email is sent to the reporter by default. I want to send notifications to the reporter and other participants whenever there is a transistion of the issue.
Like when the status changes i would like to send a mail notification to particular person or a user group depending on the current status.
Any suggestions ?
Hi again, @Karthik Mohan,
set the email notification in the notification scheme of your project:
You can edit the notifications there or create a new notification scheme here: https://<username.atlassian.net>/secure/admin/ViewNotificationSchemes.jspa
and assign the new notification scheme to your project.
Which event do you fire in your workflow transition?
You can see that under "post functions" of the workflow.
Usually, there is a "Generic Event" fired. Change this to another event (e.g. issue updated) and add notifications in your notification scheme to that event.
@Thomas Schlegel I tried what you said, but still i am not able to achieve what i Want.
Only current assignee and reporter are reeceiving the notification mail. I also configured a single user whom should also receive the same. But its not happening. Can you help me with this
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs