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Mail Notifications Edited

Karthik Mohan Dec 13, 2017

Need some help with email notification in jira cloud . Whenever a issue is created a notification email is sent to the reporter by default. I want to send notifications to the reporter and other participants whenever there is a transistion of the issue.

Like when the status changes i would like to send a mail notification to particular person or a user group depending on the current status. 

 

Any suggestions ?

1 answer

0 votes
Thomas Schlegel Community Leader Dec 13, 2017

Hi again, @Karthik Mohan,

set the email notification in the notification scheme of your project:

https://<username.atlassian.net>/plugins/servlet/project-config/<projectkey>/notifications

You can edit the notifications there or create a new notification scheme here: https://<username.atlassian.net>/secure/admin/ViewNotificationSchemes.jspa

and assign the new notification scheme to your project.

Karthik Mohan Dec 13, 2017

@Thomas Schlegel i tried the notification schemes but i am not receiving the notification. Only notification i get is for issue create.

Thomas Schlegel Community Leader Dec 13, 2017

Which event do you fire in your workflow transition?

You can see that under "post functions" of the workflow.

Usually, there is a "Generic Event" fired. Change this to another event (e.g. issue updated) and add notifications in your notification scheme to that event.  

Karthik Mohan Dec 13, 2017

Actually, transitions fire difffernt events based on the transistion and i have added the respective notification i wanted. But still i am not receiving the notifications

Thomas Schlegel Community Leader Dec 13, 2017

could you please post screenshots of a configuration?

Workflow and notification scheme?

Karthik Mohan Dec 13, 2017

Capture.PNG

Karthik Mohan Dec 13, 2017

thts my notification scheme

Thomas Schlegel Community Leader Dec 13, 2017

Are you changing the status by yourself? Then maybe your user preferences say, that you won't be notified by your own changes:  

 

image.png 

For testing purposes, I would change this to "Notify me".

Karthik Mohan Dec 18, 2017

@Thomas Schlegel I tried what you said, but still i am not able to achieve what i Want.

Only current assignee and reporter are reeceiving the notification mail. I also configured a single user whom should also receive the same. But its not happening. Can you help me with this

Thomas Schlegel Community Leader Dec 19, 2017

Maybe your mailserver has a problem sending mails to a certain group of people? 

We have a mailserver that is not allowed to send mails to external email-adresses and one that is allowed to do that. 

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