Need some help with email notification in jira cloud . Whenever a issue is created a notification email is sent to the reporter by default. I want to send notifications to the reporter and other participants whenever there is a transistion of the issue.
Like when the status changes i would like to send a mail notification to particular person or a user group depending on the current status.
Any suggestions ?
Hi again, @Karthik Mohan,
set the email notification in the notification scheme of your project:
You can edit the notifications there or create a new notification scheme here: https://<username.atlassian.net>/secure/admin/ViewNotificationSchemes.jspa
and assign the new notification scheme to your project.
Which event do you fire in your workflow transition?
You can see that under "post functions" of the workflow.
Usually, there is a "Generic Event" fired. Change this to another event (e.g. issue updated) and add notifications in your notification scheme to that event.
Are you changing the status by yourself? Then maybe your user preferences say, that you won't be notified by your own changes:
For testing purposes, I would change this to "Notify me".
@Thomas Schlegel I tried what you said, but still i am not able to achieve what i Want.
Only current assignee and reporter are reeceiving the notification mail. I also configured a single user whom should also receive the same. But its not happening. Can you help me with this
Maybe your mailserver has a problem sending mails to a certain group of people?
We have a mailserver that is not allowed to send mails to external email-adresses and one that is allowed to do that.
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