When using the Service Desk's built-in mail handler, issues can be created and comments can be made via email.
I would like to set up a mail handler to only allow comments via email, but not allow issues to be created in a service desk via email, only via the portal.
I tried creating a Custom Mail Handler with the handler type 'Add a comment from the non quoted email body' but this does not add a comment to the issue when replying via email.
Comments via the portal work fine.
I see the following error in the Mail Handler log with debugging turned on:
2015-01-27 16:30:03,494 atlassian-scheduler-quartz1.clustered_Worker-2 DEBUG ServiceRunner Test [atlassian.mail.incoming.mailfetcherservice] Test: User 'Customer 4' does not have permission to comment on an issue in project '10001'.
I have made sure that the 'Customer 4' is in the 'Users' and 'Service Desk Customers' groups for the project.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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