I have a Service Desk project configured to receive support requests by e-mail. I was made aware of an e-mail that did not make it into our system.
In the 'Application' -> 'Email requests' -> 'Processing log', I can see that the e-mail was processed with a status of 'Success'.
I tried re-processing the e-mail by marking it unread and got a second, and third 'success' result. However, I still do not have a new ticket in my project.
I have exported logs and looked for the e-mail subject without success. Could someone provide some more insight about how the ticket creation system works, and where I could look for this ticket?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs