I have a Service Desk project configured to receive support requests by e-mail. I was made aware of an e-mail that did not make it into our system.
In the 'Application' -> 'Email requests' -> 'Processing log', I can see that the e-mail was processed with a status of 'Success'.
I tried re-processing the e-mail by marking it unread and got a second, and third 'success' result. However, I still do not have a new ticket in my project.
I have exported logs and looked for the e-mail subject without success. Could someone provide some more insight about how the ticket creation system works, and where I could look for this ticket?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
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