So for a little context, we are using Jira Service Desk to alert PagerDuty when a ticket meets certain criteria. However, all that is sent in the header is a message resembling this:
"[JIRA] Service Desk mentioned you on SHD-1111 (Jira)"
so the person being paged has no context when they receive the message. Is there a way to include the "Issue Summary" in the Mention notification? Thanks!
You can setup what kind of informatiions you'd like to send editing "Custumer Notification" as a image below:
1º Edit templates= you can insert your company logo, some variables and customize the html.
2º Edit (RULES) = you can include some variables like: reporte, summary, description, key, status, etc.
You can formatting the text effects, and decide who will receive the message.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot