Looking for way to include "Issue Summary" when Mentioning

So for a little context, we are using Jira Service Desk to alert PagerDuty when a ticket meets certain criteria. However, all that is sent in the header is a message  resembling this:

"[JIRA] Service Desk mentioned you on SHD-1111 (Jira)"


so the person being paged has no context when they receive the message. Is there a way to include the "Issue Summary" in the Mention notification? Thanks!

1 answer

Hi Andrew,

You can setup what kind of informatiions you'd like to send editing "Custumer Notification" as a image below:

1º Edit templates= you can insert your company logo, some variables and customize the html.



2º Edit (RULES) = you can include some variables like: reporte, summary, description, key, status, etc.
You can formatting the text effects, and decide who will receive the message.






Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

797 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you