So for a little context, we are using Jira Service Desk to alert PagerDuty when a ticket meets certain criteria. However, all that is sent in the header is a message resembling this:
"[JIRA] Service Desk mentioned you on SHD-1111 (Jira)"
so the person being paged has no context when they receive the message. Is there a way to include the "Issue Summary" in the Mention notification? Thanks!
You can setup what kind of informatiions you'd like to send editing "Custumer Notification" as a image below:
1º Edit templates= you can insert your company logo, some variables and customize the html.
2º Edit (RULES) = you can include some variables like: reporte, summary, description, key, status, etc.
You can formatting the text effects, and decide who will receive the message.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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