List of values of request-channel-type? Request-channel-type for widget?

I'd like to understand what all the possible valid values are for request-channel-type.  Is it just 'email' and 'portal'?  If so, is the request-channel-type for the widget 'portal'?

1 answer

1 accepted

1 vote


As far as I know the list of values is (emai, portal, jira). Try to create an issue through the widget and then go to Jira issue navigator and type

request-channel-type in 

You will see all the suggestions for the field. Choose one and see if your created issue was returned by the query. 

Or simply open the created issue in the detailed issue view and in the Service Desk request pannel you will see the Channel field. That would be the request-channel-type.

Hi @Daniel Wakabayashi,

If Alexey's response helped resolve your question, could you please mark his answer as an accepted solution?   You would  just need to click the check mark next to the votes.   This then marks the issue as resolved and in turn other users with the same question can use this post as a means to resolve the same problem.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

971 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you