List of values of request-channel-type? Request-channel-type for widget?

I'd like to understand what all the possible valid values are for request-channel-type.  Is it just 'email' and 'portal'?  If so, is the request-channel-type for the widget 'portal'?

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1 vote

Hello,

As far as I know the list of values is (emai, portal, jira). Try to create an issue through the widget and then go to Jira issue navigator and type

request-channel-type in 

You will see all the suggestions for the field. Choose one and see if your created issue was returned by the query. 

Or simply open the created issue in the detailed issue view and in the Service Desk request pannel you will see the Channel field. That would be the request-channel-type.

Hi @Daniel Wakabayashi,

If Alexey's response helped resolve your question, could you please mark his answer as an accepted solution?   You would  just need to click the check mark next to the votes.   This then marks the issue as resolved and in turn other users with the same question can use this post as a means to resolve the same problem.

Thanks,

Andy

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