Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Linking support tickets with the same issue

Hi guys,

Using Jira Service desk


I was wondering is the following possible:

Can you link issues to the same bug/topic in the support desk to then flag to our technical department that the issues is occurring for multiple customers? 



Ticket 1 - refunding with error message

Ticket 25 - refunding with error message


Although there are both in the open queue we would like to link them together to show that it is occurring to multiple clients. 



2 answers

1 accepted

1 vote
Answer accepted

Maybe i am missing something in your request but why not just use the issue links?

You can certainly link a servicedesk issue with a software issue. 

If you want a new type of issue link so that you know that it is that specific one then just create a new type of link:

Hi Krister.


That's great thanks so much for your help! :) 

As Krister mentioned, you can easily create a duplicate link between them. If you want to save your support engineers time, you can automate the linking by comparing of existing issues. You can achieve the automation using automation for JIRA or jira service desk automation rules.

Great thanks, I'll be sure to let them know so we can automate this process :) 

Like jira guy likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

266 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you