Link email to Service Desk issue without having Jira issue number

Is there a way to link an incoming email to a JIRA Service Desk issue without having the JIRA issue number in the subject?

We have some automated monitors that currently send us emails that I would prefer would create a Service Desk issue so it can be tracked. Since its automated the subject is identical every time and has some text that could be parsed to know it is a monitor but I don't know of a way to have JIRA link that email to an existing issue without knowing the issue number.

What I am trying to avoid is every time the monitor would run it will create a new issue which clutters up the service desk.

1 answer

Hi,

Email This Issue has a mail handler that do this for you. You can implement custom email lookup and have issues with the same Subject treated as the same.

E.g if an email comes in and there is an issue with Summary equal to the email subject, you can make the issue commented instead of creating a new issue.

See details here: http://www.meta-inf.hu/wiki/display/PLUG/Field+Contexts

Tibor 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

383 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you