Link a Service Desk created Jira Issue with Confluence page

As opposed to a KB style system, we aren't providing a situation where users can help themselves. But when they make certain requests, we have a Confluence page dictating the procedure that the SysAdmin should take in order to fulfil the issue.


How can I add a link to a confluence page howto, to a Service Desk created Jira ticket?

EG: Add new user to the system. Requester provides a number of details (full name, phone, email address, staff number for eg).

Requester doesn't need to see the Confluence page that we have with the "add user" steps. But the person actioning the ticket does. So having a link to that page would be useful.

1 answer

0 votes

Hi Lachlan,

I think that the best approach maybe could be in the own browser (using favorites, bookmarks, etc) but if you need this, a workaround could be to add a custom field with a default value in this request type.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

1,121 views 32 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you