Link a Service Desk created Jira Issue with Confluence page

As opposed to a KB style system, we aren't providing a situation where users can help themselves. But when they make certain requests, we have a Confluence page dictating the procedure that the SysAdmin should take in order to fulfil the issue.

 

How can I add a link to a confluence page howto, to a Service Desk created Jira ticket?

EG: Add new user to the system. Requester provides a number of details (full name, phone, email address, staff number for eg).

Requester doesn't need to see the Confluence page that we have with the "add user" steps. But the person actioning the ticket does. So having a link to that page would be useful.

1 answer

This widget could not be displayed.

Hi Lachlan,

I think that the best approach maybe could be in the own browser (using favorites, bookmarks, etc) but if you need this, a workaround could be to add a custom field with a default value in this request type.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,372 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you