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Limit the access to my JSD to emails from my enterprise

Hi all, 

I've created an Jira Service Desk project to open tickets to the IT Team. I would like to know how can I limit the access to this JSD to people with a concrete email domain (my enterprise's domain). 

Thank you, 


1 answer

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Answer accepted

Hi Carlota,

Currently, Jira Service Desk does not have a domain restriction for sign up. We have a feature request suggesting the implementation of this ability:

For now, the best option would be set the project as closed by going to Project settings > Customer permissions > "Who can access the portal and send requests to Service Desk?" > "Customers my team adds to the project" and add manually all the users from this domain.
You can copy a list of email and paste on "Add customers" on the customers' page.


Hi @Angélica Luz 

Thank you for your answer. Anyway, this problem is so basic, it surprised me that Atlassian does not have this functionality...

We need this feature @Angélica Luz . Currently limiting our customers to email only tickets for security.

@Angélica Luz  Without this feature we will more than likely need to switch to another product for support. 

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