Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Licensing Edited

Hi,

I renewed my current license (with 9 agents) to extend the support for 2 years. In the same time I have purchased 3 new license for Agent.

I have a new license key for the 3 new Agents.

If I am trying to update the licence key with the new one, I have only 3 agents available and the 9 previous are gone!

My objective is to add 3 agent on the 9 already existing and not to replace my 9 existing by 3 new.

I did not find a way to add a license Key in the system.

Could you help me please?

Kindly regards.

1 answer

1 accepted

0 votes
Answer accepted

Hi,

you can have only one license-key within your application.

If you have 12 Agents (9+3) you should buy a license which includes all agents, so the next user tier will be 15 agents (its always "up to").

You have to talk to Atlassian if they withdraw your latest renewal and make an upgrade to 15 Agents.

Hope that helps.

Kind regards
André

Thanks. That's what I am going to do.

Hi Eric,

If you are happy with my answer, you can accept it :-)

Kind regards
André

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

276 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you