We purchased 3 licenses under SEN-9651647, when I downloaded the license it was one file. We liked the product so we purchased 21 more licenses SEN-980579-SEN-9809599, when I downloaded the license it 21 individual licenses. I need to add those license to our server so we can add more users. BUt I can not load multiple license. How can we combine all 24 licenses into one license file or is there a way to load all 24 licenses?
For licensing issues, it's best to work directly with Atlassian Support. Sorry for giving you the runaround a bit, but could you open a support request at https://support.atlassian.com/contact/ ?
I pulled this from the licensing FAQ which leads me to believe only support will be able to help you:
8. Can I combine multiple licenses to increase the number of licensed users I have for a single instance?
Server product licenses cannot be combined to increase the number of users for a single instance. To increase the number of users, you will need to obtain an upgrade to the desired user tier. You can get additional information on upgrades of each respective product: Jira Software, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Crowd, Portfolio for Jira, Capture for Jira, Team Calendars for Confluence, and SharePoint Connector for Confluence.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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