We purchased 3 licenses under SEN-9651647, when I downloaded the license it was one file. We liked the product so we purchased 21 more licenses SEN-980579-SEN-9809599, when I downloaded the license it 21 individual licenses. I need to add those license to our server so we can add more users. BUt I can not load multiple license. How can we combine all 24 licenses into one license file or is there a way to load all 24 licenses?

1 answer

0 vote
Daniel Eads Community Champion Sep 12, 2017

Hi Christine!

For licensing issues, it's best to work directly with Atlassian Support. Sorry for giving you the runaround a bit, but could you open a support request at https://support.atlassian.com/contact/ ?

I pulled this from the licensing FAQ which leads me to believe only support will be able to help you:

8. Can I combine multiple licenses to increase the number of licensed users I have for a single instance?
Server product licenses cannot be combined to increase the number of users for a single instance. To increase the number of users, you will need to obtain an upgrade to the desired user tier. You can get additional information on upgrades of each respective product: Jira Software, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Crowd, Portfolio for Jira, Capture for Jira, Team Calendars for Confluence, and SharePoint Connector for Confluence.

If you've taken this up with Atlassian quickly after the purchase of the 21, you should find they'll be able to easily merge them to get you on to the 25 tier.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,129 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot