We are loooking for a Service Desk solution and we have any issue with the license system.
Our doubt is:
Could we cover both activities only with the Jira Service Desk License? or Is necessary to license Jira Core to manage the budget, % realization and time tracking a portfolio of projects? or we could do this with Jira Service Desk License.
JIRA SD gives you JIRA Core by default. So, you should be good with a JIRA SD license.
The only exception is when you have users who want to use the JIRA Core features but do not need any SD features. In that case, you can save money by purchasing only JIRA Core license for those users.
So wants the different between agent and core?
This approach could work?
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