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Let an agent change the status by hand

Is it possible to change a status just by a drop down menu ?

i don't want to comment on a ticket but just change the status.

2 answers

2 votes


It depends how your Jira administrator setup the workflow for the issues. If the comment field is required there, then you should enter it.

0 votes
Payne Community Leader May 17, 2019

To directly answer your question, no, one cannot simply change the status of an issue. Issues must be transitioned, which can (and usually does) alter the status. As Alexey mentioned, entering comments and such is dependent upon how the workflow is built.

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