We added Active Directory user catalog to our Jira Service Desk Instance.
Also we added imported users from AD to the Service Desk project as a customer.
If the Agent create the issue and select as author the customer who reported about problem, this customer not receive any notifications. Also issues created in this way do not shown in their public user profile and on the customer portal.
If this customer login via customer portal by him self and report about problem, everything is ok. Email notifications, issue displayed on the portal and in public user profile.
Please help us ASAP
Yes you right, in this way customer = author and it's visible on customer portal for customer.
But, if I follow this way, for me as for agent, It's not visible in user profile. How to reproduce => Agent portal with list of tickets => on the left side => Customers => select customer to open his profile => activity feed is empty.
But if the customer will login to the customer portal and report by himself, this ticket will be displayed in activity feed.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs