We just started using the Confluence Knowledge Base Survey plugin. I use the survey macro on all our knowledge base articles. Those articles are also searched when someone reports a new issue through JIRA Service Desk. When you type in your summary, a list of knowledge base articles is shown. When you select one, the article is viewed in a popup.
The problem is that in this popup view, the survey macro is not rendered and gives an error. Below is a snippet of the error in the log file.
Anyone an idea how to fix this, because it is rather ugly when you view the article in Service Desk, although I really like the feedback functionality in Confluence.
014-08-19 17:13:02,616 ERROR [http-8090-7] [xhtml.view.macro.ViewMacroMarshaller] marshalInternal Error rendering macro: kbsurvey -- url: /plugins/servlet/remotepageview | userName: g.graat | referer: https://tools.blueriq.com/jira/servicedesk/customer/portal/1/create/4 java.lang.NullPointerException at com.atlassian.confluence.plugins.knowledgebase.survey.KbSurveyMacro.execute(KbSurveyMacro.java:81) at com.atlassian.renderer.v2.macro.ResourceAwareMacroDecorator.execute(ResourceAwareMacroDecorator.java:51) at com.atlassian.confluence.macro.V2CompatibilityMacro.execute(V2CompatibilityMacro.java:40) at com.atlassian.confluence.macro.LazyLoadingMacroWrapper.execute(LazyLoadingMacroWrapper.java:27) at com.atlassian.confluence.content.render.xhtml.view.macro.ViewMacroMarshaller.marshalInternal(ViewMacroMarshaller.java:112) at com.atlassian.confluence.content.render.xhtml.view.macro.ViewMacroMarshaller.marshal(ViewMacroMarshaller.java:68) at com.atlassian.confluence.content.render.xhtml.view.macro.ViewMacroMarshaller.marshal(ViewMacroMarshaller.java:30)
Update: as we are using Service Desk more and more, I see a lot of these errors in the logs. I went out to look for a solution again and found that there has been some activity on the development of the plugin (https://bitbucket.org/atlassianlabs/confluence-kb-survey-plugin/commits/tag/knowledgebase-survey-1.4.2), which might have resolved my error. There is however no new version of the plugin available, so I am now trying to reach one of the developers to see if they can make a new version available.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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