@Greg Obleshchuk, this is documented in the Atlassian documentation so I encourage you to look there. The reason for this is that the details depends on your version, Cloud or Server and whether you are using the new UI experience. With that said here is how you do it on Cloud w/ new UI.
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...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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