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Jira upgrade not populating service desk tickets now

IT
IT August 23, 2018

We have upgraded Jira software to 7.11.2 and Jira Service Desk to 3.0.11. 

 

On Jira Service Desk we can no longer receive tickets from users, we have ensured we have enabled incoming and outgoing mail. 

 

Tickets were getting generated before the upgrade 

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Meg Holbrook
Meg Holbrook
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August 24, 2018

I know it seems silly, but I had a similar issue once where the mailbox password was incorrect and not allowing incoming tickets. Have you verified all of the email information is correct? 

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