Jira service desk users dont have permission to login

[Murthy Namagiri]

Hi,

Jira service desk users are unable to login into the service desk customer portal.

And there is no more option called "Service Desk Customer - Portal Access" to grant the permission access, 

JIRA Version No : Jira Service Desk 3.5.0..

Kindly assist to resolve this issue because no one of them can't able to login to the portal...

[Susan Hauth _Jira Queen_]

Hi,

Another stupid question are you sure you are accessing the right permission scheme for this project?

Susan

[Murthy Namagiri]

Yes, right permission scheme only,....

[Murthy Namagiri]

Please see the permission scheme images

[Nic Brough -Adaptavist-]

The "unknown security type" in your screenshot suggests that you've removed or disabled part or all of the service desk application.

[Murthy Namagiri]

Hi Nic,

             Thanks for your reply, i didn't removed any of the permission, and how to check the disabled part..

Because its a critical issue, no one of them can't able to login...

[Nic Brough -Adaptavist-]

Go to "manage applications" and check the status of service desk.  There is definitely something broken in the system setup which needs fixing before you'll get far with this.

[Murthy Namagiri]

Sure, i will check and update Nic..

[Murthy Namagiri]

Hi Nic,

           Please help me, to check out the service desk status, i can't able to find this options in my service desk...

[Nic Brough -Adaptavist-]

Again, go to "manage applications" to check if it is correctly installed and working.

[Murthy Namagiri]

Hi Nic,

Sorry, i didn't find any of the options like "Manage application", so that i had attached my screenshot, pls refer and let me know..

[Susan Hauth _Jira Queen_]

Hi Murthy,

That sounds strange.  DId you check the project type to make sure it's still "Service Desk"?

Susan

[Murthy Namagiri]

Yes Susan, 

it's a service desk type only....

Is there any issues..