Jira service desk request creation through email did not add request participants from cc'ed users which is an expected behavior

Atlassian Admin _Zynga_ June 9, 2016

Jira service desk request creation through email channel did not add request participants from cc'ed users which is an expected behavior. Any reason for this not to work?

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Meck
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June 9, 2016

It does that. But the cc needs be as customer list. If this not work... maybe, it's a bug.

Regards,

Lameck.

Atlassian Admin _Zynga_ June 9, 2016

Hi Lameck, Yes, we have a group assigned to the customer's role and the user cc'ed is part of the group.

Thanks.

Meck
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June 9, 2016

It's very weird. You should open a ticket for Atlassian Support. Maybe it's a bug.

Atlassian Admin _Zynga_ June 10, 2016

Thanks Lameck. Found the issue and it was due to a workflow postfunction. Thanks for your help!

Meck
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June 10, 2016

You're welcome.

 

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