Jira service desk request creation through email did not add request participants from cc'ed users which is an expected behavior

Jira service desk request creation through email channel did not add request participants from cc'ed users which is an expected behavior. Any reason for this not to work?

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It does that. But the cc needs be as customer list. If this not work... maybe, it's a bug.

Regards,

Lameck.

Hi Lameck, Yes, we have a group assigned to the customer's role and the user cc'ed is part of the group.

Thanks.

It's very weird. You should open a ticket for Atlassian Support. Maybe it's a bug.

Thanks Lameck. Found the issue and it was due to a workflow postfunction. Thanks for your help!

You're welcome.

 

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