Jira service desk multi language portal

Hello,

We have users from different countries currently using our product. I want to provide them with a customer portal in their own language.

For example a user from the USA should see the english language portal with English KB's and an english interface while a user from Spain should see the portal in Spanish with spanish KB's.

What is the most efficient way of doing this ? Should each language have its own portal ?

3 answers

1 accepted

0 vote
Brian Cohen Atlassian Team Oct 19, 2017

Hi Ruban,

In Service Desk Server we don't have the ability to set this.

Your users will set their language preferences in their user profiles, but there is not an ability to set your portal up directly to support this.

This feature is available in our Service Desk Cloud product, and we have an open and active Feature Request to bring this to Service Desk Server.

You can find this feature request here:
JSDSERVER-819 - Multilingual Service Desk

 

For the Confluence KB side of this, you could create a separate space for each language or use other tools to show/hide information based on language.

Some good resources on handling multiple languages in Confluence:
Managing content in multiple language translations

 

The alternative, as you've already mentioned, would be to setup a separate Service Desk project for each language. This would allow you to have more control over the language used in each one.

 

Best regards,
Brian 

Hi Ruban,

JIRA Service Desk Cloud already support multiple languages - https://confluence.atlassian.com/cloud/languages-744721667.html

Sorry I wasn't explicit. We are running Jira Service Desk Server 3.5

Until Atlassian release multilingual Service Desk support for Server, IMO the best way to handle this is the Translation for JSD app. With its help, you can have one Customer Portal in any amount of supported languages and make additional translations for your custom fields, which can be cross-project if you need it :)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

110 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you