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Jira service desk - knowlegde base

When users access my customer portal, is there anyway to link to my knowledge base directly? Aside from the user searching/raising a request?

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Hi Jake,
As customers would already have access to the full knowledge base, a direct link to the knowledge base main page could be added in the header/banner of the Service Desk.
Options for this would depend if it's a Cloud or Server instance, and additional apps such as Refined might be needed to proper formatting or displaying the link.

Hi Daniel,
We're using a Cloud based Service Desk. Are there any ways to display the knowledge base link without paying for an additional plugin?


Hi Jake,

On Cloud you don't need any additional apps, you can add a link from the Portal and selecting 'Customize' on the right side, and editing the announcement message:
announcement.png

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