As customers would already have access to the full knowledge base, a direct link to the knowledge base main page could be added in the header/banner of the Service Desk.
Options for this would depend if it's a Cloud or Server instance, and additional apps such as Refined might be needed to proper formatting or displaying the link.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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