Jira service desk - knowlegde base

[Jake Brain]

When users access my customer portal, is there anyway to link to my knowledge base directly? Aside from the user searching/raising a request?

[Daniel Vargas Llopis · Accepted solution]

Hi Jake,
As customers would already have access to the full knowledge base, a direct link to the knowledge base main page could be added in the header/banner of the Service Desk.
Options for this would depend if it's a Cloud or Server instance, and additional apps such as Refined might be needed to proper formatting or displaying the link.

[Jake Brain]

Hi Daniel,
We're using a Cloud based Service Desk. Are there any ways to display the knowledge base link without paying for an additional plugin?

[Daniel Vargas Llopis]

Hi Jake,

On Cloud you don't need any additional apps, you can add a link from the Portal and selecting 'Customize' on the right side, and editing the announcement message: