Jira service desk Portal Help Center with multiple projects

Hi

I created 2 projects under Jira Service desk

Now in the Help Center Portal I can choose to create issues from both my projects

I don't want 1 help center Portal for all my projects

I want 1 help center portal for each of my projects

1 to 1 relation

Can we do that?

 

Also We won't have help documentation right away so can we remove the Find help forms search boxes off the screen?

1 answer

1 vote
Jack Brickey Community Champion Sep 19, 2017

@Wendy Thorneloe, If you want two completely separate instances then you will need two JSD installs. If you are using cloud you can start a separate one easily enough. However, i don't know that this is what you need or even want. What happens when you have 3, 4, 5 projects?

If you goal of having two Help Centers is to prevent customer A associated w/ Project A from seeing Customer B's  Project B and vice versa then it is simply a matter of ensuring that the customer list for each project is distinct w/o any overlap.

But maybe your requirements are different? If the above is not a suitable solution then can you provide more details?

Hi

Thanks for the info

Yes you are correct

I just want to separate client A from client B

I have customer permissions set to anyone can send a request without logging in

I have knowledge center turned off

My main issue is this

On the Main portal it says popular and then it lists my 2 projects. Under that it says Browse all.

I don't want users to see that Main portal page. I don't want users to see all my projects.

Once you select a project from the Main portal page it brings you to that projects Portal page. That is the page I want them to see

I only want them to see the help center portal page for a specific project

Can I do something like that?

 

Also if I have the knowledge center turned off should it not hide the Find help forms search boxes?

Thanks

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

784 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you