I created 2 projects under Jira Service desk
Now in the Help Center Portal I can choose to create issues from both my projects
I don't want 1 help center Portal for all my projects
I want 1 help center portal for each of my projects
1 to 1 relation
Can we do that?
Also We won't have help documentation right away so can we remove the Find help forms search boxes off the screen?
@Wendy Thorneloe, If you want two completely separate instances then you will need two JSD installs. If you are using cloud you can start a separate one easily enough. However, i don't know that this is what you need or even want. What happens when you have 3, 4, 5 projects?
If you goal of having two Help Centers is to prevent customer A associated w/ Project A from seeing Customer B's Project B and vice versa then it is simply a matter of ensuring that the customer list for each project is distinct w/o any overlap.
But maybe your requirements are different? If the above is not a suitable solution then can you provide more details?
Thanks for the info
Yes you are correct
I just want to separate client A from client B
I have customer permissions set to anyone can send a request without logging in
I have knowledge center turned off
My main issue is this
On the Main portal it says popular and then it lists my 2 projects. Under that it says Browse all.
I don't want users to see that Main portal page. I don't want users to see all my projects.
Once you select a project from the Main portal page it brings you to that projects Portal page. That is the page I want them to see
I only want them to see the help center portal page for a specific project
Can I do something like that?
Also if I have the knowledge center turned off should it not hide the Find help forms search boxes?
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs