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I created 2 projects under Jira Service desk
Now in the Help Center Portal I can choose to create issues from both my projects
I don't want 1 help center Portal for all my projects
I want 1 help center portal for each of my projects
1 to 1 relation
Can we do that?
Also We won't have help documentation right away so can we remove the Find help forms search boxes off the screen?
@Wendy Thorneloe, If you want two completely separate instances then you will need two JSD installs. If you are using cloud you can start a separate one easily enough. However, i don't know that this is what you need or even want. What happens when you have 3, 4, 5 projects?
If you goal of having two Help Centers is to prevent customer A associated w/ Project A from seeing Customer B's Project B and vice versa then it is simply a matter of ensuring that the customer list for each project is distinct w/o any overlap.
But maybe your requirements are different? If the above is not a suitable solution then can you provide more details?
Thanks for the info
Yes you are correct
I just want to separate client A from client B
I have customer permissions set to anyone can send a request without logging in
I have knowledge center turned off
My main issue is this
On the Main portal it says popular and then it lists my 2 projects. Under that it says Browse all.
I don't want users to see that Main portal page. I don't want users to see all my projects.
Once you select a project from the Main portal page it brings you to that projects Portal page. That is the page I want them to see
I only want them to see the help center portal page for a specific project
Can I do something like that?
Also if I have the knowledge center turned off should it not hide the Find help forms search boxes?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
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