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Jira service Desk disabled plugins

Jira service desk plugins are all disabled after upgrading to 3.12.1. All service desk functions have been disabled since.

Jira software is at version 7.9.1 so should be compatible.



1 answer

0 votes
Andy_Heinzer Atlassian Team May 07, 2018

Those versions are compatible.  So if these are getting disabled, it tends to be for another reason.  When upgrading Jira, commonly the setenv file can be overwritten.  If you're using a linux/unix platform, and/or starting Jira from the .bat/.sh files, then overwriting this file can revert your Jira installation to use the default memory settings.  You might need to follow Increasing Jira memory once more to make sure that your Jira instance has the needed amount of memory to start up all these plugins.

Once that is done, you can then run a SQL command such as

select * from pluginstate;

This will list all the plugins that have been disabled within the database.   You can then clear the entries from this table as one way to allow Jira to load these plugins upon the next start up.

If you are not sure which values to remove from this table, please let me know the results and I will try to guide you.

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