Jira server is down

[Suzanna Bate]

Hello,

Our Jira server instance is going down from time to time, every few days we are seeing that the jira is not available and we need to start it again vi ssh connection to the server.

What can be the root cause? and which more information do you need?

Thanks!

[Suzanna Bate]

Hi,

Thanks for your answer.

I have export the required logs from the server.

Can you please assist me to locate the root cause? how can I upload the files here?

Thanks!

[Yogesh Mude]

Hi @Suzanna Bate 

Welcome to the community!

Please check the log files for error details or even you can run the log analyzer from Jira.

Logfile location: <JIra_Home>/log/Atlassian-jira.log file

Log analyzer : log in to jira as Admin --> System --> troubleshooting & support tools.

[Mathis Hellensberg]

Hi Suzanna

Have you checked the log files for errors? It's located on your server drive > Program Files > Atlassian > Application Data > Jira > Log > atlassian-jira.log.