I'm new to Jira Support Desk and I'm trying to find out how to automate 'Request received' emails for each new support request sent to our email address (associated with the project).
Is there any guide online on how to do it?
have you had the chance to search the documentation yet? Because you can use the customer notifications in your project (There's one already present called "Request created") and customize them. Additionally, automation rules can be created. So have a look at the following articles:
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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