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Jira Software Redirects to Error Page During Installation in Server Environment Edited


I am using Jira Software v8.5.1 x64 on my Windows 10 Server machine.

I set up the installation manually. Because I want to contact MSSQL 2016. To master database management.

I successfully pass the connection test before completing the database settings

After setting up the database settings during installation, I click the next button, the application goes to the next stage redirects to the error page.

Then I can't access the application again. Continuously redirects to the same error page.

Error page link : http:localhost:8080/secure/errors.jsp


Actions to correct the problem

I've cleaned up all the files for the installation. I tried to make a clean installation again. But in the same place, I encountered the same error.


I also tried the solution on the page I shared on the link. But it didn't solve my problem.

Link :


How can I solve this error? I'm open to your help and feedback.

Thank u so much 


Enes Gezici - Software Engineer



1 answer

0 votes
Pavel Junek Community Leader Nov 24, 2019

Hi @Enes Gezici

I'll try to help you in this.

What does Atlassian Jira log file say? You can find it in the Jira-Home folder (mostly C:\Program Files\Atlassian\Application-data\log\atlassian-jira.log). 

Configuration wizzard can run all over again if you delete the dbconfig.xml file from the Jira-Home folder.

Kind Regards


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