I was using jira 6 with includes service desk project and we are using all 10 licenses. After upgrade and buy separeted license to jira service desk I start having follow message JIRA Service Desk 3.0.11 3 agents(8 used).
To access jira service desk project the user must be jira-user group ? How developer on jira software can intervene on issue on service desk project.
how can a set a user to access only jira service desk not jira software?
I can't find User Groups : jira-software-users or jira-servicedesk-users
as this documentation shows https://confluence.atlassian.com/adminjiraserver071/managing-groups-802592332.html
I just have
confluence-users; customers-users ; jira-administrators; jira-developers ; jira-users service-desk-agents; service-desk-team
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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