were you able to find a soltuion? I am working on the same issue and have been having some success with this. but would like to use my exact sla number https://docs.eazybi.com/display/EAZYBIJIRA/Issue+resolution+days+reporting
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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