I need to have multiple users attached to a service ticked raised via jira service desk.
Please let me know if how this can be done. It doen't seem to be a feature on the Ticketing system.
@PJ Wysota, the input from Micky and Mitch aside and going back to your reply to my response... You state...
"I want multiple end-users to be able to view a ticket once it has been raised."
are these end-users Customer, JSD Agents or maybe Jira users? The answer depends on the type of user.
Customers - need to be added as Request Participants
Agents - should have access by default. if not check permissions for the project role
Jira users - define a group of users and give the group browse permissions.
I suspect you are speaking of Customers here but just a guess.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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