Hi Team I am using JIRA Service Desk.I am creating a Ticket through JIRA Service Desk eg I am creating a software request ticket.When i click "Need a software".A list containing multiple softwares come up like operating system,antivirus,Servers etc.This is perfectly fine.I just want to know if i select a software from that list eg "operating system" , another 3 - 4 text boxes should open which should ask "which operating system "?" how much bit" ? etc etc.Is there any way to do this ?
You can use plugin for service desk called service pack for JIRA service desk: https://marketplace.atlassian.com/plugins/com.intenso.jira.plugins.jsd-extender
There is option dynamic forms for customer portal. You choose select custom field, option and what field should be shown when you choose this option.
I guess this is not possible . On the normal JIRA UI we can do this using js or behaviours plugin , however service desk has put some restrictions which does not allow such behavior on the Customer portal.
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