Jira Service Desk users able to resolve tickets


I have noticed that users are able to resolve cases not created by them. I have set the permissions so that only developers can resolve cases. Am I missing something? Is there a way of removing Resolve, Resond to customer and resdy for Support from the users view? Surely this should only be available for people with Developer access?



1 answer

0 votes
Jason Worley Atlassian Team Dec 02, 2013

If for example you have project A and project B; the project permission scheme for project A should not be associated with the project permission scheme for project B.

So you could create group A and group B. For the Browse Project permission, you would specify that group A has access and then do the same for the other project permission that is associated to project B.

More details available here:


Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,064 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot