Jira Service Desk users able to resolve tickets


I have noticed that users are able to resolve cases not created by them. I have set the permissions so that only developers can resolve cases. Am I missing something? Is there a way of removing Resolve, Resond to customer and resdy for Support from the users view? Surely this should only be available for people with Developer access?



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Jason Worley Atlassian Team Dec 02, 2013

If for example you have project A and project B; the project permission scheme for project A should not be associated with the project permission scheme for project B.

So you could create group A and group B. For the Browse Project permission, you would specify that group A has access and then do the same for the other project permission that is associated to project B.

More details available here:


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