Jira Service Desk knowledge articles license

It's not clear if JIRA Service Desk includes knowledge articles in its license or I have to buy a separate confluence licence?

3 answers

1 accepted

1 vote
Accepted answer

The "knowledge base" functions in JIRA Service Desk are basically a link to some functions in Confluence, so yes, you need Confluence to be able to use them, and that means getting a Confluence install and licence.  

Although, you could keep the numbers low if you use "anonymous" read-only access to the Knowledge Base space(s) and only licence your service desk agents with edit/updates.

Hey Basem,

you don't need confluence licenses to read knowledge base articles from the service desk.
The linked article is opened in a pop-up and it's no real access to the system.

So the user must be servicedesk customer but nothing else.

  • except users which want to edit confluence pages or read it in conf itself. then they need a license  

BR
Simon 

Thanks Simon Kegel //SEIBERT/MEDIA and Nic Brough for your reply.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

201 views 1 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you