Jira Service Desk knowledge articles license

It's not clear if JIRA Service Desk includes knowledge articles in its license or I have to buy a separate confluence licence?

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Accepted answer

The "knowledge base" functions in JIRA Service Desk are basically a link to some functions in Confluence, so yes, you need Confluence to be able to use them, and that means getting a Confluence install and licence.  

Although, you could keep the numbers low if you use "anonymous" read-only access to the Knowledge Base space(s) and only licence your service desk agents with edit/updates.

Hey Basem,

you don't need confluence licenses to read knowledge base articles from the service desk.
The linked article is opened in a pop-up and it's no real access to the system.

So the user must be servicedesk customer but nothing else.

  • except users which want to edit confluence pages or read it in conf itself. then they need a license  


Thanks Simon Kegel //SEIBERT/MEDIA and Nic Brough for your reply.

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