How were the users added? Regardless - Go to the user management under settings and verify the users are there and see if it indicates "resend" beside the user(s) names. If so pick someone internally and resend to see if they receive the invitation.
We use the <customers> option then the <add organizations> option and finally <add customers>. The <send portal invitation> option was checked on all clients. This routine has been executed several times. No internal or external customer received the notification. The "resend" option is not available.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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