How were the users added? Regardless - Go to the user management under settings and verify the users are there and see if it indicates "resend" beside the user(s) names. If so pick someone internally and resend to see if they receive the invitation.
We use the <customers> option then the <add organizations> option and finally <add customers>. The <send portal invitation> option was checked on all clients. This routine has been executed several times. No internal or external customer received the notification. The "resend" option is not available.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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