Jira Service Desk:
I need to make different custom fields mandatory for different customer request types, for the screen when the issue is getting resolved. It means when I need to do the transition, I have to verify the customer request type, and for each type i have to check specific field values.
How can I make it? Please help.
You can create a new screen and associate it to the transition you need. Please check How to add a comment during a transition, on this KB you can see how to do the mentioned above, you just need to add the fields you want instead of comment. Once it's done, I believe you can follow How to make JIRA fields required in a workflow transition in order to make the fields required.
Thanks and regards,
Hi Paula, Thanks for your attention to this question. The problem what I am facing is a bit different. I have the same transition for all customer request types, i.e. say 'Resolve This Issue'. Hence I have to use a unique screen with all the fields (cuz the transition is the same). If customer request type is, say 'new Mouse needed', then i need 2 out of all fields to be mandatory. If customer request type is, say, 'new locker needed', then some other 3 fields should be mandatory, not the previous 2 fields. This is the requirement. I hope you got more clarity now. Thanks, Abhrajit
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs