Jira Service Desk has created an issue link, but says the issue does not exist/has been deleted.

A user emailed our designated support email which automatically creates a service desk ticket. The link showed up but when trying to open the ticket, JIRA just tries to load it and eventually says the issue was deleted. How can I delete the link to the issue? I have tried searching for the issue and deleting it through a context menu, but that doesn't work either.

1 answer

0 votes

Initially, that suggests that you don't have permission to see the linked issue, but in that case, you shouldn't see the link (I am assuming you are talking about the link on the JIRA issue that spawned the second issue to be created?)

I would reach for the integrity checker - it has an option to check for broken issue links.  It will report broken ones before cleaning them, so you can check what it does.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

36,904 views 13 39
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you