We're currently implementing Jira Service Desk for an HR department. I'm looking for a way in which we can allow only certain Agents to view certain request types without having a separate project. I've been looking into issue security but it seems this only works on projects and not on requests.
Employee A raises a harassment issue/request. Only the HR Chief Officer would be able to see the request due to the sensitivity of the issue.
Another functionality that we're trying to implement is setting up certain requests to be raised by certain users that fall under a specific group. I already asked the question here and was directed to an add-on but I was told by the developers that this functionality is not available for the Cloud version.
hello @Mikele Schembri - In short, the _Browse_ permission_ is used to manage access at the project level and _Issue Security_ is used within the project to manage access to issues.
So in the described use case, only the HR Chief Officer would be allowed by the Security Level assigned to the issue while other issues in the same JSD project would not be restricted.
For managing create permission by request type add a validator to the create step in the workflow restricting access to person, role, or group. This community post started in 2013 but has some interesting ideas and options that you might also find useful: https://community.atlassian.com/t5/Jira-questions/Restricting-issue-creation-of-certain-types-based-on-user/qaq-p/32785
Hope this answers your question - if so, please consider clicking the "Accept Answer" button so other Community users see the indicator in their search results. Thanks!
Hi @LarryB , many thanks for your reply. With regards to the first answer, I did create an Issue Security Scheme with and Security Level that is assigned to a specific user, the HR CO. However neither from the Issue Type nor from the Issue Type Schemes can I find from where to assign the Issue Security Scheme created.
With regards to your second answer, I will be looking into it shortly.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events