on our Jira 7.4.4 the message
2017-11-21 09:48:27,156 http-nio-8080-exec-22 ERROR anonymous 588x218760x2 - 18.104.22.168,127.0.0.1 / [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet action threw exception
java.lang.IllegalArgumentException: Root page 'com.atlassian.jira.gadgets:dashboard-page' does not exist!
startet flooding the logs on 21st of Nov.
The full log for the this problem can be found here.
On the 22nd of November we attempted to install the current version of service desk via the applications page.
The installation wouldnt finish.
Sometime between Afternoon of the 22nd and Morning of the 23rd Jira stopped working, showing an error 500 page.
The service was restarted but 3 service desk plugins timed out:
3 plugins failed to load during JIRA startup.
'com.atlassian.servicedesk.frontend-webpack-plugin' - 'Service Desk Frontend Webpack Plugin' failed to load.
Application context initialization for 'com.atlassian.servicedesk.frontend-webpack-plugin' has timed out waiting for (&(objectClass=com.atlassian.servicedesk.internal.api.condition.SDOperationalConditionHelper)(objectClass=com.atlassian.servicedesk.internal.api.condition.SDOperationalConditionHelper))
It has the following missing service dependencies :
The full FAILED PLUGIN REPORT can be seen here
and the full log for the failed startup can be found here.
The failure is logged at this timestamp: 2017-11-23 08:50:49
Can you please check if the required plugins are enabled and do so, according to instructions on this page:
thanks for the swift reply!
The Plugins mentioned in the article are not installed at all.
JSD is not installed according to the applications page.
When i retry the installation it fails and refers to the logs,
but there is not much happening in the logs:
2017-11-23 16:00:00,003 Caesium-1-4 ERROR ServiceRunner [d.s.j.databasesync.service.IssueCreator] Invalid license. Synchronization was not run.
2017-11-23 16:45:33,337 UpmAsynchronousTaskManager:thread-3 INFO admin 1004x29002x1 e92vcy 22.214.171.124,127.0.0.1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be installed
2017-11-23 16:45:33,457 UpmAsynchronousTaskManager:thread-3 INFO admin 1004x29002x1 e92vcy 126.96.36.199,127.0.0.1 /rest/plugins/1.0/ [c.a.plugin.manager.DefaultPluginManager] Updating plugin 'com.atlassian.servicedesk.application' from version '3.7.0' to version '3.7.0'
2017-11-23 16:45:33,482 UpmAsynchronousTaskManager:thread-3 INFO admin 1004x29002x1 e92vcy 188.8.131.52,127.0.0.1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Removed plugin 'com.atlassian.servicedesk.application'
Apparently it requires some plugins though:
ServiceDesk Application requires several plugins to load prior to its loading process. Therefore if they fail, ServiceDesk will fail to load as well.
pocketknife needs to be loaded first and after that client-resource, chaperone and email-processor. This can happen due to disabling plugins on earlier version of JIRA and after upgrade to JIRA 7, it can cause this issue.
Can you update with the req'd plugins and re-install JSD after?
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events