Jira Service Desk - configuration for multiple clients.

Greg Carleton September 18, 2014

We are a consulting company and have may clients. I need to isolate the different clients tickets from each other. Next I need to set ticket statuses such as waiting on parts,  I was thinking about using Queues to change statuses is there a better way?  I need to be able to report on all of the different clients and generate individual reports based on the different clients. Has anyone done anything like this?

1 answer

0 votes
Jobin Kuruvilla [Adaptavist]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 18, 2014

If you can somehow differentiate between the clients, this can be done. For example, add users representing the same client in to a JIRA group "client-x" and then use it while searching. You can use JQL like:

reporter in membersOf("client-x") AND ....

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events