We are a consulting company and have may clients. I need to isolate the different clients tickets from each other. Next I need to set ticket statuses such as waiting on parts, I was thinking about using Queues to change statuses is there a better way? I need to be able to report on all of the different clients and generate individual reports based on the different clients. Has anyone done anything like this?
If you can somehow differentiate between the clients, this can be done. For example, add users representing the same client in to a JIRA group "client-x" and then use it while searching. You can use JQL like:
reporter in membersOf("client-x") AND ....
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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