Jira Service Desk and Software updates not showing up

I'm running Jira Software 7.3.1 and SD 3.3.1. Despite there're newer versions available they're not showing up (as an option for update) in the running instance. Is that correct situation? Does the update have to be done by downloading the installer?

2 answers

0 vote

Hi,

Post JIRA 7.2.x you're going to want to upgrade via the installer per Upgrading JIRA applications.  It provides methods to upgrade using the fallback method or the rapid upgrade method.

The reason for this is due to the fact that Core may not be on the same version as Software/Service Desk and Marketplace will state that you're running incompatible versions: 

When you click the Update button, the system will download the latest JIRA Software or JIRA Service Desk application file from the Atlassian Marketplace and automatically installs it or you. This updates only the JIRA Software  or JIRA Service Desk functionality and does not update JIRA Core.  (For more information about the differences between JIRA Software, JIRA Service Desk and JIRA Core, check out this documentation)

At that point you run into an issue where you have to make sure everything (Core, Software and Service Desk) is in sync going forward.  Using the installers will ensure a smoother upgrade.

Cheers,

Branden

Thank you Branden for swift answer!

Cheers,

Mariusz

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

784 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you