Jira Service Desk and Software updates not showing up

I'm running Jira Software 7.3.1 and SD 3.3.1. Despite there're newer versions available they're not showing up (as an option for update) in the running instance. Is that correct situation? Does the update have to be done by downloading the installer?

1 answer

0 votes


Post JIRA 7.2.x you're going to want to upgrade via the installer per Upgrading JIRA applications.  It provides methods to upgrade using the fallback method or the rapid upgrade method.

The reason for this is due to the fact that Core may not be on the same version as Software/Service Desk and Marketplace will state that you're running incompatible versions: 

When you click the Update button, the system will download the latest JIRA Software or JIRA Service Desk application file from the Atlassian Marketplace and automatically installs it or you. This updates only the JIRA Software  or JIRA Service Desk functionality and does not update JIRA Core.  (For more information about the differences between JIRA Software, JIRA Service Desk and JIRA Core, check out this documentation)

At that point you run into an issue where you have to make sure everything (Core, Software and Service Desk) is in sync going forward.  Using the installers will ensure a smoother upgrade.



Thank you Branden for swift answer!



Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

265 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot