Jira Service Desk and Jira Software automation

For a very small team without dedicated Service Desk agents, I'd like to automatically have issues appear in Jira Software, whenever a customer creates a Service Desk issue. I am aware that this can be done by manually creating a JSW issue and link the JSD issue with it.

Is there a way to optimise this in a way that this happens automatically? I checked the automation rules in JSD, but there doesn't seem to be a way to create issues in JSW from here - or I am to stupid to find it.

Can this be done or am I stuck with manually creating issues in JSW?


1 answer

0 votes
Susan Hauth Community Champion Dec 18, 2017

Hi Stefan,

There are some plugins (jira scriptrunner, jira workflow toolbox) that have post functions where you can automatically create an issue in another project.

Hope that helps


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

36,646 views 13 39
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you