For a very small team without dedicated Service Desk agents, I'd like to automatically have issues appear in Jira Software, whenever a customer creates a Service Desk issue. I am aware that this can be done by manually creating a JSW issue and link the JSD issue with it.
Is there a way to optimise this in a way that this happens automatically? I checked the automation rules in JSD, but there doesn't seem to be a way to create issues in JSW from here - or I am to stupid to find it.
Can this be done or am I stuck with manually creating issues in JSW?
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