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Jira Service Desk - Slack integration

Hi, 

We have a slack channel which notifies us when new tickets are raised / actions completed in service desk. I would like to be able to target specific people who own the support contracts so we can all have our own channels - does anyone know if this is possible and if so how to do it please?

1 answer

2 votes

Hi Louise,

I did this for our IT service desk, but was only able to do it using the Automation for Jira app.  That will allow you to add in @mentions of individuals or even send to a personal slack channel.

Hope that helps

Susan

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