Jira Service Desk SLA timer minutes

[Aaron Hunt]

Jira Service Desk how to set the SLA timer to be in minutes rather then hours? e.g want to have first response 30 minutes rather then the current option of selecting 1 hr. Seems you can't use decimal places?

[Rahul Aich [Nagra] · Accepted solution]

Hi Aaron

This is a limitation of the product. Even i tried the same feature and system does not allow me to enter 30min as 0.5 hr.

Feel free to log in this as a feature request on atlassian portal.

Rahul

[Julian Rahmadiputra]

Hey Guys,

Looks like the issue have been raised as New Feature Ticket here:

• https://jira.atlassian.com/browse/JSD-37

You could vote the ticket to make the developer address the issue. You may add yourself as watcher in order to get updates from it, or comment to give some opinion on the feature.

Hope at least this could help.

Regards, Julian.