Jira Service Desk how to set the SLA timer to be in minutes rather then hours? e.g want to have first response 30 minutes rather then the current option of selecting 1 hr. Seems you can't use decimal places?
Looks like the issue have been raised as New Feature Ticket here:
You could vote the ticket to make the developer address the issue. You may add yourself as watcher in order to get updates from it, or comment to give some opinion on the feature.
Hope at least this could help.
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