Jira Service Desk SLA timer minutes

Jira Service Desk how to set the SLA timer to be in minutes rather then hours? e.g want to have first response 30 minutes rather then the current option of selecting 1 hr. Seems you can't use decimal places?

2 answers

1 accepted

Hi Aaron

This is a limitation of the product. Even i tried the same feature and system does not allow me to enter 30min as 0.5 hr.

Feel free to log in this as a feature request on atlassian portal.


Hey Guys,

Looks like the issue have been raised as New Feature Ticket here:

You could vote the ticket to make the developer address the issue. You may add yourself as watcher in order to get updates from it, or comment to give some opinion on the feature.

Hope at least this could help.

Regards, Julian.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

56 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot