We have a jira service desk instance and would like to report on the Activity comments section in the ticket that gets created. Often our comments are used as a dialect between our service representatives and the client. We would like to report on that in a sequential report that would show conversation by ticketId. This will help to tell a story of the status of the ticket.
Can this be done?
Thank you for reaching out.
I understand that you would like to have a report/list displaying a number of issues against the comments added to it. Is it correct?
I would suggest you export your issues to a CSV file. Doing that, you would have a list of the issues you want with their respective comments at the right columns that you will be able to see in a clear way with external spreadsheet software (Excel, LibreOffice, etc). These would be the steps:
1 - Navigate to your issue navigator > Create a filter to return the issues you want
2 - Click on the export button > Export Excel CSV (All fields)
3 - Open the file > Delete the not relevant columns, leaving the issue key together with the comments
Let me know if this option achieves your needs.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events