Currently we are trying to establish JIRA Service Desk to support our customers. We have different projects, customers and SLAs. Our Agents will work accross Service Desk projects and should be able to have an overview about all queues in one view, e.g. to show all unassigned requests across all service desks.
Is this possible?
Yes, that will be possible. You just need to create a filter that will shows up all issues. After that you can customize the columns to show up on the issue navigator.
Project in (ProjectA, ProjectB, ProjectC) and assignee is empty
Hope this helps!
I'm in a similar situation with Jens whereby I'm trying to have a queue set up that will show all tickets across projects. I have tried the suggestion below and it only seems to filter in the specific project that I might be in (within the service desk) despite having them all within my JQL line. Did this end up working for you Jens? Thanks, Mike
Hi @Elisa Diel [Atlassian],
This is also a problem for us.
We have multiple projects and want them to be viewed in the same queue. Currently this is not possible. Only issues in the project where the queue is created are visible. Changing the queues query like "... project in (ProjectA, Project B, Project C) ..." is not working.
Is this a bug?
Is there a feature request for this? If not, can I request for a feature request?
cc @John Rana
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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