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Jira Service Desk Project Email Comment split

oguz ozturk
oguz ozturk July 29, 2018

hi,

When I reply to gmail or outlook, the comment looks like this.
but when I send it from Yandex, it looks like the other picture.
How can I solve this problem, can you help me?

image.png

 

 

image.png

 

 

 

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 29, 2018

This looks like Yandex is interpreting the formatting information differently.  The same email is sent, but the (non-atlassian) systems are handling it differently. 

It's not easy to work out a "fix" for this, as I don't use any of the email systems you have mentioned enough to know.  But they do need to be re-configured to send the mail in a more standard way that Jira can interpret better.

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oguz ozturk
oguz ozturk July 30, 2018

okay

How to re-configured to send the mail?

 

Thanks

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