It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Pricing

Hello!

My team that consists of 20 people is currently using Jira core for 10-25 members for 1,250$ annually. A small part of our team needs to be able to use Jira Service Desk. Is it possible to add Jira Service Desk to our team and give access only to 5 people? Or it will automatically cost 4500$ for the whole team?

 

Thank you!

1 answer

0 votes
Jack Community Leader Tuesday

yes indeed and it is actually better than that.

The way JSD is priced is that you pay only for Agents (those users that will be assigned JSD issues to resolve). Then you can have the rest of your team be Customers which are free. Customers can open issues by email or via a customer Portal. All issues go into Queues that your agents work from to resolve the issues.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

984 views 3 13
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you