We have a single Cloud Jira Service Desk Project, with a number of external 'Portal Customer' users configured to access their own tickets etc.
For some reason, these same 'Portal Customer' users can also be assigned as Component leads or Project Leads for other, non-Service Desk projects.
Whilst I expect the in-built permissions will restrict access, we're worried that an external user may accidentially be assigned a project or component - anyway we can simply hide these from being a selectable option??
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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